Felicity has enjoyed a varied career to date, which includes 24 years working for the John Lewis Partnership, up to the Senior role of Head of Democratic Engagement, Waitrose. She brought together the voice of the employees with the strategic thinking of the Management Board and Directors, to stimulate debate and dialogue, and to enable better long term decision making.
She was Head of Marketing Operations at The University of Reading, leading the Content, Events, Design & Print, and Administrative Teams. On leaving in April 2019, she established Oyster Outcomes Ltd, and has successfully completed a wide variety of contracts in multiple sectors, simultaneous to building the business infrastructure. She is privileged to have attracted a team of talented Associates to work with her to service Oyster Outcomes’ clients.
Felicity is a conscientious, engaging and collaborative consultant. She enjoys working with groups of people and on her own, across a diverse set of briefs. As the Owner and Founder of Oyster Outcomes, she truly believes that people have the answers to the problems they are trying to solve – they may just need some expert support in discovering and implementing solutions.